NOTE: We and our third-party courier partners are not responsible for any additional fees incurred during transit. The recipient of the order shall be liable for all import taxes and customs duties levied by the destination country where they are located. All taxes and duties are imposed by government customs authorities, so 100% of these fees will go to the government customs. Failure to pay the relevant fees will result in further delays in the shipping process – the parcel may be detained for up to 90 days. This will, in turn, severely delay the processing of your return/refund request or disqualify you from the Refund Policy. We are committed to providing excellent value for money, design, and craftsmanship. Your customized car floor mats are strictly supervised at every stage of production and must undergo a final inspection during the packaging process before being shipped. If you have any questions about your order or placing an order, please email us directly at info@carshadepro.com, and we will do our best to answer your inquiry immediately.